Platform Pioneer
Co-created FocalPoint — the first certified commercial product in the ServiceNow Store — and partnered with ServiceNow to pilot the App Store framework and early Service Portal capabilities.
Principal ServiceNow Architect · Enterprise Strategist
Architecture that
transforms enterprises
25 years in technology. 15+ on ServiceNow. Co-creator of the first certified commercial app in the ServiceNow Store. I don't just implement platforms — I architect outcomes that federal agencies, healthcare systems, and Fortune 500 companies depend on.
Store Pioneer
Federal & Regulated
Practice Founder
0+
Years in Technology
0+
Years on ServiceNow
0
First Certified Store App
0+
Enterprise Certifications
What Sets Me Apart
Not your typical ServiceNow consultant
Most architects know the platform. Few have shaped it, built a practice around it, and delivered at national scale.
National-Scale Federal
Principal Architect for DHS/CISA's national cybersecurity assessment platform — complex scoped applications integrated with ITSM and SPM, supporting critical federal cybersecurity initiatives.
Practice Builder
Founded Olive Branch Services LLC and scaled a specialized consulting practice from the ground up — delivering complex implementations across ITSM, ITOM, SPM, CSM, and HRSD for enterprise and federal clients.
Measurable ROI
Led Hyatt's platform transformation replacing Salesforce with ServiceNow CSM — pioneering early CSM capabilities and delivering $400K in annual cost savings. ROI isn't a slide deck; it's in the numbers.
Services
End-to-end ServiceNow expertise
From strategic architecture through custom development and hands-on consulting — one principal architect, no hand-offs.
Platform Architecture
Enterprise-grade solution design across ITSM, ITOM, SPM, CSM, and HRSD. CMDB & CSDM implementation, cloud architecture on Azure/AWS, and scalable platform strategy for regulated environments.
- Solution & technical architecture
- CSDM & CMDB design
- Cloud & integration strategy
- Federal & healthcare compliance
Custom Development
Scoped applications, Service Portal, custom APIs, and complex integrations. From CI/CD pipeline management to telecom order management — built for production, not prototypes.
- Scoped app development
- Custom APIs & integrations
- Service Portal & UX
- Automation & orchestration
Strategic Consulting
Digital transformation leadership, practice building, cost optimization, and team enablement. I help organizations realize measurable business outcomes — not just go-live dates.
- Digital transformation strategy
- Practice leadership & mentoring
- Cost optimization & ROI
- Vendor management (VMaaS)
Platform Coverage
Track Record
Trusted by organizations that can't afford to fail
2025 — Present
Optimum Healthcare IT
Senior ServiceNow Technical Architect
Leading technical architecture for healthcare clients across Clinical Device Management, Careteam Operations, EMR Help, FSM, ITSM, SPM, CSM, and custom applications in highly regulated environments.
2013 — 2025
Olive Branch Services LLC
Founder & Principal ServiceNow Architect
Built and scaled a specialized consulting practice delivering strategic architecture and complex implementations for enterprise and federal clients.
DHS / CISA
Principal Architect — national cybersecurity assessment platform
AT&T
End-to-end Telecom Service Management & order management
Hyatt Hotels
Salesforce → ServiceNow CSM transformation, $400K annual savings
DaVita
Hybrid cloud provisioning, VM automation, custom timekeeping
Avasant
Enterprise solutions for ATB, Cemex, HMSA; VMaaS platform
SomaLogic
Custom CI/CD pipeline management & bioinformatics solutions
2014 — 2016
Wolfpack Cloud Services
Co-Founder & Product Architect
Led architecture of FocalPoint — first certified commercial product in the ServiceNow Store. Partnered with ServiceNow to pilot the App Store framework.
2004 — 2013
FOX Networks Group
ServiceNow Developer & Regional IT Supervisor
Developed early ServiceNow solutions while managing regional IT operations for a major media network — a decade before most consultants entered the ecosystem.
ServiceNow Technology Partner — FocalPoint: first certified commercial Store product
FruDevCon Hackathon — Best in Show (2013 & 2014)
Knowledge 14 Hackathon — 2nd Place Finalist
Credentials
Certified across the platform
CSA
CAD
CIS-ITSM
CIS-FSM
CIS-DF
ITIL v3
Certified ServiceNow Administrator · Application Developer · Implementation Specialist (ITSM, FSM, Data Foundations) · ITIL v3 Foundations
Get in Touch
Let's architect your next transformation
Whether you need a principal architect for a federal engagement, a healthcare platform rollout, or strategic guidance on your ServiceNow investment — I'd like to hear about it.